We stand behind the quality of the products we offer and guarantee 100% worksmanship. However, defects or errors on our part will result in a replacement at no charge. If the item was purchased online, you may return it to us within 14 days of purchase. It is not within our normal policy to refund orders or items. We typically do not accept returns, refunds or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.
Should a package be returned, due to an undeliverable address, package remaining unclaimed or refused/returned, it will be donated upon receipt, unless Bass Roots has provided you with return approval. We will not be contacting you should we receive a returned package without Bass Roots approval. Any arrangements for returns, or exchanges, if made, will be made by Bass Roots.
1. Go to Contact page.
2. Select Return and fill out remaining of contact information. Provide as much detail as possible regarding the problem.
3. Once Return information has been reviewed by Bass Roots you will be contacted via email for further return instructions.